Saturday, July 09, 2005

Telephone calls with Spain disrupted

Gibtelecom has apologised to customers who experienced difficulties with telephone calls to and from Spain yesterday.

Telefonica’s telephone communications systems with Gibraltar developed a fault at 11:00 am and Gibtelecom then had to work to reconfigure its networks to re-route all calls originating in Gibraltar to Spain via alternative international routes from midday. Customers were then able to resume calling Spain as normal.

The extra costs of doing this will be borne by Gibtelecom, and Gibraltar to Spain charges (9567) will remain as advertised, said a spokesman.

However, he said that until Telefonica resolve the technical problems, Spanish callers and other international callers whose telecommunications provider are routing calls into Gibraltar via Spain may continue to experience problems in calling Gibraltar customers.

“Gibtelecom engineers are assisting Telefonica in order to restore the full service from Spain as soon as possible.

Gibtelecom apologises for any inconvenience this may have caused.”

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